Terms of Service

1. Acceptance of Terms

By accessing or using the Services, you ("User", "you", "your") agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing the Services. Your continued use of the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Eligibility

You must be at least eighteen (18) years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement. If you are using the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration & Security

To access certain features of the Services, you must register for an account via our authentication provider (Clerk). You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, outdated, or incomplete, or if we suspect unauthorized or fraudulent activity.

4. Description of Services

Hot-Label provides automated shipping label printing tools designed to work with live selling platforms. The Services include:

• A Chrome browser extension for automated label detection and printing
• A web dashboard for account management, label balance tracking, and settings
• Integration with third-party printer software (QZ Tray)
• Label credit packages and subscription plans

The specific features and functionality of the Services may change over time as we continue to improve and update our offerings.

5. Subscriptions & Billing

5.1 Subscription Plans

We offer various subscription plans that provide monthly label credits. Subscription details, including pricing and label allotments, are displayed on our pricing page and at checkout.

5.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You authorize us to charge your payment method on file for each renewal period. It is your responsibility to cancel before the renewal date if you do not wish to continue.

5.3 Billing

All payments are processed securely through Stripe. You agree to provide accurate and complete billing information. Applicable taxes may be added to your charges based on your location.

5.4 Cancellation

You may cancel your subscription at any time through your account dashboard or the Stripe Customer Portal. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• Free trial labels and subscription-provided labels will be removed from your balance
• Only permanently purchased label credits (from one-time purchases) will be retained
• No partial refunds will be issued for unused time in the billing period

5.5 Plan Changes

If you change subscription plans, the change will take effect at the start of your next billing period. Label balances will be adjusted according to our label system rules.

5.6 Free Trial

New users may receive complimentary label credits as part of a free trial. These credits are non-transferable and will be removed if you cancel your subscription or do not subscribe after the trial period.

6. Label Credits & Purchases

6.1 Label Credit System

Label credits are a virtual currency used to print shipping labels through the Services. Each label printed consumes one credit from your balance. Label credits have no cash value and cannot be exchanged for money.

6.2 Types of Label Credits

• Free Trial Labels: Complimentary credits provided to new users; removed upon subscription cancellation
• Subscription Labels: Monthly credits included with your subscription plan; removed upon subscription cancellation
• Purchased Labels: One-time purchased credits; permanent and never expire

6.3 Non-Refundable Policy

All purchases of label credits are final and non-refundable. This includes subscription fees, one-time label pack purchases, and any other payments made for the Services. We do not provide refunds or credits for:

• Unused label credits
• Partial subscription periods
• Labels consumed due to user error, misconfiguration, or test prints
• Service disruptions or technical issues (see Section 11)
• Dissatisfaction with the Services
• Account termination for violation of these Terms

6.4 Billing Error Exception

The only exception to our non-refundable policy is in cases of verified billing errors by our payment processor (Stripe), such as duplicate charges or incorrect amounts. In such cases, contact us within thirty (30) days of the charge, and we will investigate and issue a refund if the error is confirmed.

7. Third-Party Services & Platforms

The Services integrate with and depend on various third-party services, including but not limited to:

• Live Selling Platforms: Whatnot, eBay Live, and similar platforms
• Printer Software: QZ Tray
• Authentication: Clerk
• Payment Processing: Stripe

We are not responsible for the availability, accuracy, legality, or functionality of any third-party services. Your use of third-party services is subject to their respective terms of service and privacy policies. We do not endorse or assume any responsibility for:

• Changes to third-party platforms that affect our Services
• Outages or downtime of third-party services
• Data handling practices of third-party services
• Any disputes between you and third-party service providers

If a third-party platform changes its API, terms, or functionality in a way that affects our Services, we will make reasonable efforts to adapt, but we cannot guarantee continued compatibility or functionality.

8. Acceptable Use Policy

You agree NOT to:

• Use the Services for any illegal, harmful, or fraudulent purpose
• Abuse, interfere with, or disrupt the printing system or our servers
• Attempt to gain unauthorized access to any part of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Scrape, crawl, or use automated tools to access the Services without permission
• Share your account credentials with others or allow unauthorized access
• Circumvent any usage limits, security measures, or access controls
• Use the Services to violate the terms of any third-party platform
• Resell, redistribute, or commercialize the Services without authorization
• Transmit viruses, malware, or any harmful code through the Services
• Harass, abuse, or harm others through the Services

We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated these rules.

9. Intellectual Property

All content, software, trademarks, logos, and other intellectual property within the Services are the exclusive property of Hot-Label or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal or internal business purposes. This license does not include the right to:

• Modify or create derivative works based on the Services
• Use any data mining, robots, or similar data gathering tools
• Download or copy account information for another party's benefit
• Use the Services for any commercial purpose not expressly permitted

10. Service Availability

We strive to maintain high availability of the Services, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to:

• Scheduled or unscheduled maintenance
• Software updates and improvements
• Server issues or infrastructure problems
• Third-party service outages
• Security incidents
• Force majeure events (see Section 19)

We reserve the right to modify, suspend, or discontinue any feature or the entire Services at any time, with or without notice. We will make reasonable efforts to provide advance notice of significant changes when feasible.

11. Service Errors, Bugs, Glitches, and Technical Issues

YOU ACKNOWLEDGE AND AGREE THAT SOFTWARE ERRORS, BUGS, GLITCHES, AND TECHNICAL ISSUES MAY OCCUR. Despite our best efforts to provide reliable Services, no software is perfect. You understand and accept that:

• No Compensation for Technical Issues: We are not obligated to provide refunds, credits, reimbursements, or any form of compensation for labels lost, consumed, or affected due to software bugs, glitches, system errors, or technical malfunctions
• No Compensation for Service Interruptions: Service outages, downtime, or interruptions do not entitle you to refunds, credits, or compensation of any kind
• No Compensation for Data Loss: We are not liable for any loss of data, including but not limited to print history, settings, or label balances, due to technical issues
• No Compensation for Printing Failures: If a label fails to print correctly due to any reason—including but not limited to software bugs, printer issues, network problems, or platform changes—we are not responsible for replacing labels, issuing refunds, or providing credits
• User Responsibility: You are responsible for verifying that labels have printed correctly before use and for maintaining backup printing methods

We will make reasonable efforts to address reported bugs and improve service reliability, but we make no guarantees regarding the timing or implementation of fixes.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• UNINTERRUPTED OR ERROR-FREE SERVICE
• SECURITY OF YOUR DATA OR ACCOUNT
• COMPATIBILITY WITH THIRD-PARTY SERVICES OR HARDWARE

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOT-LABEL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• BUSINESS INTERRUPTION OR LOSS OF GOODWILL
• COST OF SUBSTITUTE GOODS OR SERVICES
• ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT
• ANY DAMAGES RESULTING FROM BUGS, GLITCHES, OR ERRORS IN THE SERVICES
• ANY DAMAGES RESULTING FROM THIRD-PARTY ACTIONS OR SERVICES

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MAXIMUM LIABILITY: IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless Hot-Label, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of a third party
• Your violation of any applicable laws or regulations
• Any content you submit or transmit through the Services
• Your interactions with third-party platforms (Whatnot, eBay, etc.) while using our Services

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

15. Termination

15.1 Termination by You

You may terminate your account at any time by cancelling your subscription (if applicable) and ceasing use of the Services. Contact us if you need assistance with account deletion.

15.2 Termination by Us

We may suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms
• Suspected fraudulent, abusive, or illegal activity
• Non-payment or payment disputes
• At our sole discretion for any other reason

15.3 Effect of Termination

Upon termination:

• Your right to use the Services will immediately cease
• Any unused subscription labels or free trial labels will be forfeited
• Purchased label credits may be retained at our discretion, depending on the reason for termination
• We may delete your data in accordance with our Privacy Policy
• Sections that by their nature should survive termination will survive (including Sections 6, 11-14, 16-17, and 19-23)

15.4 No Refunds Upon Termination

No refunds will be issued upon termination of your account, regardless of the reason for termination.

16. Dispute Resolution & Binding Arbitration

16.1 Informal Resolution

Before initiating any legal proceeding, you agree to first contact us and attempt to resolve any dispute informally. Most concerns can be resolved quickly and satisfactorily through direct communication.

16.2 Binding Arbitration

IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND HOT-LABEL AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, rather than in court, except that either party may seek equitable relief in court for infringement or misuse of intellectual property rights.

Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA). The arbitration shall take place in King County, Washington, unless both parties agree otherwise. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Arbitration Costs

Each party shall bear its own costs and attorneys' fees in arbitration. The arbitrator may award fees and costs to the prevailing party as permitted by law.

16.4 Opt-Out

You may opt out of this arbitration agreement by sending written notice to us within thirty (30) days of first accepting these Terms. The notice must include your name, email, and a clear statement that you wish to opt out of arbitration.

17. Class Action Waiver

YOU AND HOT-LABEL AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

You waive any right to participate as a plaintiff or class member in any purported class action, collective action, private attorney general action, or other representative proceeding. The arbitrator may not consolidate more than one party's claims and may not otherwise preside over any form of class or representative proceeding.

If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement (Section 16) shall be null and void, and the dispute shall proceed in court.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

To the extent that arbitration does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in King County, Washington, for the resolution of any disputes arising out of or relating to these Terms or the Services.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to:

• Natural disasters, acts of God, or severe weather
• War, terrorism, civil unrest, or government actions
• Epidemics, pandemics, or public health emergencies
• Internet or telecommunications failures
• Power outages or infrastructure failures
• Third-party service provider outages
• Cyberattacks or security breaches beyond our reasonable control
• Labor disputes or strikes

20. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may provide additional notice, such as:

• Email notification to the address associated with your account
• A prominent notice on our website or dashboard
• In-app notifications

Your continued use of the Services after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account.

21. Electronic Communications

By using the Services, you consent to receive electronic communications from us, including:

• Account-related emails (registration, billing, security alerts)
• Service announcements and updates
• Responses to your inquiries or support requests
• Marketing communications (if you have opted in)

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by us on the Services, constitute the entire agreement between you and Hot-Label regarding the Services and supersede all prior agreements, representations, and understandings.

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

25. Contact Information

If you have any questions, concerns, or feedback about these Terms or the Services, please contact us by clicking the Questions/Feedback button in the header of our website.